Any changes to our events policy will be posted here.
Please note that this policy applies to TAO programs and events only. For information regarding other events posted on our calendar, please contact the host organization or vendor.
If the venue reaches capacity, we will not be able to accept on-site registrations. Therefore, we strongly encourage guests to pre-register for all events.
Special / VIP Events: Walk-in registrations will not be accepted.
We do understand that business calendars are a reality, and even the best laid plans can be changed at the last minute. We will make every attempt to refund your ticket purchase if possible, but in order to honor our own business and vendor commitments, we have established the following guidelines for refunds:
Requests for refunds: Please submit all requests by email to the Community contact listed through our Staff page.
Cutoff dates: We will honor your request for a full refund up to one (1) week before any regular TAO Program or Community event and up to two (2) weeks prior to any Special or VIP event.
No Shows: We regret that we cannot refund registration fees due to non-attendance.
Substitutions must be made via email at least 24 hours prior to event and approved by TAO.
Special / VIP Events: Invitations and promo codes for VIP events are non-transferable. Requests for substitutions must be made by email at least 48 hours prior to the event and approved by TAO.
In the instance that TAO must cancel an event, all attendees will receive notice within 2 days of the event date and a full ticket refund.